Your safety guide

You are not alone—panic clouds our judgment, and scammers exploit that. While MFS providers constantly upgrade security, fraudsters are always finding new tricks. Always report any suspicious call to the customer service centre immediately. Service providers have their response team working on such cases. To stay safe, just follow these rules.

Trust the app, not the SMS:

If someone says they sent you money, open your App and refresh the balance. If the balance didn't go up, the money isn't there. Real money doesn't hide.

The "Pin-Code" silence:

If anyone—literally anyone, even if they say they are from the Prime Minister's office—asks for a Code or OTP sent to your phone, hang up. Real employees are forbidden from asking for this.

Head office doesn't use personal SIMs:

bKash calls from 16247. Nagad calls from 16167. If "Head Office" is calling you from a standard number, it's not Head Office. It's likely a guy sitting in a field trying to steal your money.

Stay smart, stay suspicious, and keep your hard-earned money safe!