Trusted Banking for Affluence

"The proposition to cater high net worth clients, is packaged & titled as MTB Privilege Banking - this comes with credence, convenience and care. This is essentially premium retail banking."

— Syed Mahbubur Rahman Managing Director and CEO Mutual Trust Bank PLC.

Mutual Trust Bank PLC (MTB) Privilege Banking packages high-touch relationship management with premium travel, lifestyle and financial benefits for affluent individuals and families, which is delivered through dedicated centres, MTB Neo digital integration, and a growing suite of bespoke wealth products and conveniences.

The Daily Star (TDS): How does MTB Privilege Banking differ from standard retail banking in services and eligibility? What is the size of your premium client base?

Syed Mahbubur Rahman (SMR): MTB Privilege Banking is premium retail banking for high-net-worth individuals and families, combining dedicated relationship managers at Privilege Centres with fee-free premium accounts and travel and lifestyle services. The program serves roughly 10,500 clients with FUM of Tk. 110,000 million (Tk. 11,000 crore).

TDS: What are the eligibility criteria, minimum balances or salary thresholds for Privilege Banking?

SMR: Any Bangladeshi citizen with deposits of Tk. 4 million (40 lac) or more qualifies; jointly/family accounts need Tk. 8 million (80 lac).

TDS: Which premium travel amenities are provided (MTB Air Lounge locations, access rules, guest policy, timings)?

SMR: MTB operates eight premium Air Lounges across Bangladesh at commercial airports. Access is complimentary for Privilege clients and immediate family. The Dhaka (HSIA) lounge is 24-hour for international travellers; domestic lounges follow flight schedules and provide F&B, comfortable seating and business facilities.

TDS: Which credit/debit card privileges (LoungeKey, Visa Signature, MasterCard World) are bundled with premium tiers, and what are the visit/annual caps?

SMR: Privilege clients get pre-approved high-tier credit cards (Visa Signature, MasterCard World). MTB Air Lounges allow unlimited access for high-tier cards. International LoungeKey access provides 10 complimentary visits per calendar year (guest visits count toward this total).

TDS: What concierge-like services or lifestyle privileges do you offer (meet & greet, airport pick-up/drop, partner hotel/restaurant benefits)?

SMR: Complimentary round-the-clock airport pick-up/drop-off and meet-and-greet are available for international travel. Clients receive discounts and privileges at partner hotels and restaurants, complimentary annual health screening (United Hospital & Medix Center), invites to exclusive events, and personalised festival/gift services.

TDS: What exclusive financial products are available only to Privilege clients (preferred deposit schemes, bespoke loans, wealth management or protection plans)?

SMR: Privilege Savings / Yaqeen Privilege Savings with preferential rates and no maintenance fee; discounted locker fees (50%) and student file services (30%); popular Monthly Benefit Plan; overdraft against investments; and bespoke lending/investment avenues tailored for high-net-worth clients.

TDS: How is personalised relationship management integrated with MTB's digital channels (internet/mobile banking) to ensure seamless service?

SMR: The MTB Neo mobile app and an online service portal enable real-time collaboration between clients, relationship managers and service providers. Digital onboarding, multi-gateway payments (EFT, RTGS, NPSB, QR, MFS) and portal features (Pick & Drop, Meet & Greet booking, and event coordination) provide a high-touch yet digitally enabled experience.

The core philosophy is that, the Bank integrates personalized Relationship Manager based banking service with digital banking channels to provide a high-touch but digitally enabled experience for its Privilege Banking clients. Furthermore, this year MTB introduced an Online Service Portal for Privilege Banking Clients where all the stakeholders (Clients, Relationship Managers & Service Providers) are holding hands in the same digital platform at the same time to render urgent services such as Pick & Drop, Meet & Greet, Birthday Celebrations etc.

TDS: What preferential fees, rate concessions or waived charges apply to Privilege clients versus retail customers?

SMR: Privilege Banking clients enjoy preferential pricing at every aspect for their trust, sheer business size, family relationships, and being long-standing patrons of the Bank.  

In case of Privilege Banking accounts – all account service related fees are waived such as account maintenance fee, SMS fee, fees for any statements, bank certificates, solvency or tax certificates, cheque books, pay orders , demand drafts, foreign currency endorsements, stop-payment of cheques, inter-city cash deposit or withdrawals. Exactly similar facility with waivers are being enjoyed by Privilege Islamic Banking Clients.

In case of Cards, Privilege Banking Clients get free pre-approved Credit Cards of highest tiers, with one year free of annual charge; 2nd year onwards annual fee can be waived via reward points. Nevertheless, the fee for Debit cards or PIN replacements - all are free for Privilege Banking Clients.

Furthermore, Privilege Banking Clients enjoy 50% discount on the Locker fee for all sized lockers. Moreover, they enjoy 30% discount on Student File Fee or File Renewal Fee for their family members.

TDS: Are there ESG or sustainability-linked investment or lending options tailored for high-net-worth clients?

SMR: Yes — MTB plans sustainability-linked loans and ESG investment portfolios. Proposed incentives include lower rates for rooftop solar, benefits for hybrid/EV adoption, and investment options targeting renewable energy, green housing, EV supply chains and firms with ethical governance.