Like most other shopping malls in Dhaka -- a city of over 20 million people -- the Sundarban Square Super Market at Gulistan is a daily hub for thousands of buyers and sellers.

No casualties have been reported so far

If government officials were held responsible and accountable for every incident, things would have been corrected much earlier.

The team has received specialised training to handle crisis situations and perform under time constraint. Once a month, they receive training, and frequent meetings are held to discuss how to improve services