New travel status symbol

Md. Mahiul Islam
Deputy Managing Director & Head of Retail Banking
BRAC Bank PLC

"Lounge benefits play a pivotal role in enhancing the overall travel experience. By elevating passenger satisfaction, they not only make journeys more pleasant but also contribute to the growth of civil aviation and travel in Bangladesh."

For all latest news, follow The Daily Star's Google News channel.

In order to better understand the changing role of airport lounges and premium card services within Bangladesh's thriving aviation sector. The Daily Star spoke to Md. Mahiul Islam, the Deputy Managing Director & Head of Retail Banking of BRAC Bank PLC.

The Daily Star (TDS): Which BRAC Bank card tiers include lounge access?

Md. Mahiul Islam (MMI): Complimentary lounge access begins with Platinum and extends through Mastercard World, Visa Signature, and Visa Infinite. Our cardholders can access the Balaka Lounge at HSIA as well as over 1,500 international lounges. Premium cardholders also enjoy Meet & Greet and Pick & Drop services.

TDS: Can you share any one card tier which has been mostly used by your air lounge users and why do you think they do so?

MMI: Lounge access remains one of the most sought-after privileges among our credit cardholders, as evidenced by the steady year-on-year growth in usage. Unsurprisingly, our premium segments lead the way, with cardholders frequently availing this benefit. Among these premium products, our Visa Signature credit cardholders most frequently use airport lounges.

TDS: Are food, drinks, and shower facilities included or charged separately with LoungeKey or Priority Pass?

MMI: LoungeKey/Priority Pass act as service providers and do not charge extra fees within the lounge visit entitlement given by banks. Complimentary services such as food and drinks are offered at no cost. To make the process seamless, BRAC Bank cardholders do not need to register in advance to access lounges worldwide.

TDS: As sustainability becomes an increasing concern for travellers, are you incorporating any eco-friendly or sustainable travel perks into your premium card programs?

MMI: Sustainability is central to our strategy. We already offer paperless services like e-statements and digital PINs. We are also exploring eco-friendly travel perks such as carbon-offset programs and partnerships with green hotels.

TDS: What role do lounge benefits play in the aviation sector?

MMI: Lounges enhance passenger satisfaction, making journeys more pleasant and stress-free. They also contribute to the growth of civil aviation and travel by encouraging more frequent air travel.