Consumers' voice to be raised more
Quazi
Faruque
A
big event on consumers' rights ended just two weeks back (in the middle
of September 2003) in Lisbon, Portugal. Consumers' advocates and activists
from all over the world gathered in their 17th world congress. Over 600
consumer leaders from 110 countries attended the congress. They participated
in the series of workshops, discussion meetings etc. and took decision
to make the consumer voice more strong. In the inaugural speech of the
congress president Jorge Sampaio of Portugal called for responsible sustainable
consumption. He said, 'who better than the organised consumers' can act
against the threat that harm human rights and health'? He specially focused
to a more sustainable future and stressed on the need to be responsible
to find ways for protecting public assets and to integrate economic, social
and environmental concerns.
However,
this years congress theme was- 'The future of Consumer Protection.' It
is an exaggeration to say that 'Consumers are kings.' Of course in our
country it is not maintained. Rather the sellers are the kings. And most
of the time consumers face mis behaviour of the sellers at the time of
buying, at the time of bargaining. This has almost become a part of culture
of the sellers community specially in our country. This practice can be
only stopped by uniting the voice of the consumers. In this regard, consumers
organisation can ply a vital role. But consumers from all levels are to
be made aware of their rights and responsibilities properly. As our consumers
most of the cases are far from awareness, their voices are still weak
in comparison to vested interest groups. And they are being deprived of
their rights by the unscrupulous business community in everyday life.
We
all know that this is an age of globalisation, open market economy and
trade liberalisation where consumers are the deciding force to accept
or reject the commodities or services whatever that may be. In that case
with the consumer organisations the Govt. related trade bodies like chambers
have also the responsibilities. So far I know the apex body of the Federation
of Chamber of Commerce and Industries (FBCCI) has a separate cell on consumer
protection. But I never found them working. We should remember the time
goes fast as the science and technology is getting advanced rapidly. Since
this is an age of globalisation we should look everything in the global
context, present perspective. At the Consumers Internation (C.I) World
Congress in Lisbon, what Director General Julian Edward said that is very
much true. He told that consumers allover the world face different problems.
One of the themes that came from congress was that globalisation affects
everywhere, including the developing world. So it is essential that an
organisation like C.I. should be just global in its leadership and strategies.
In this context I want to depict the picture of C.I in brief for the clear
conception of the respectable readers.
Consumers
Internation (C.I) was founded in 1960 by a small group of national organisations
seeking to build upon their individual strengths by working across national
borders. Rapidly recognised as the voice of the international consumers
movement, Consumers International remains dedicated to the protection
and promotion of consumers' rights and interests world wide through institution
building, education, research and lobbying of international decision making
bodies.
In
2002 C.I had a membership of 271 organisations in 113 countries. By this
time it has increased. Three quarter of the C.I members are NGOs, the
rest are Govt. agencies, standard setting bodies and other public interest
groups. Some 60 percent of C.I members come from developing countries
and 40 percent developed or transition economies. The Consumers Internation
is governed by an 18 member council and eight member Executive Committee.
The president and council are elected by C.I's General Assembly during
its World Congress which is held every three years. It's a movement oriented
organisation to protect the rights of the consumers raising their voice.
But it is true that to protect the rights of the consumers, legal instrument
of the Individual Country is very much needed that is consumer Rights
Protection Act till to-day which is absent in our country. Of course the
draft consumer rights protection Act is at the final stage. We guess it
will go to the Cabinet after final approval in the Cabinet meeting and
then to the parliament after necessary vetting.
It
is also to be mentioned here that only consumer rights protection Act
will not serve the purpose. Side by side competition policy and law for
fair competition is very much essential at this stage of globalisation
and trade liberalisation. Where markets operate freely and effectively,
completion encourages firms to improve productivity, reduce prices and
innovate thus rewarding consumers with wider choice, lower prices and
higher quality. Competition policy and law are the tools that help bring
about efficient working markets. They help alleviate market failures.
Developing countries needed to adopt competition policy and law. Virtually
two sets of factors account for this. The first one relates to the liberalisation
of trade and it encourages foreign investment and privatisation of state
owned enterprises that many developing countries have embarked on. Reliance
on a more free market arrangement means that competition policy and law
become necessary. A second set of factors relate to the external pressure
being exerted on these countries. Amongst the conditionalities imposed
by international financial institutes like International Monitory Fund
(IMF) is one that required loan recipients to adopt competition law. Further
competition comes though regional and bilateral agreements. Since the
World Trade Organisation (WTO) come into existence there has been even
greater pressure.
At
the Singapore Ministerial of 1996, competition got formal mention. The
Doha Ministerial of 2001 went further. The Doha Declaration recognised
the case for multilateral framework to enhance the contribution of competition
policy to international trade and agreed 'that negotiations will take
place after the fifth session of the Ministerial Conference on the basis
of a decision to be taken by explicit consensus at that session on modulations
of negotiations.' Now the Cancun conference is over and it is the time
to work on it.
However,
it is estimated that out of 146 countries of the WTO, 90 member countries
have already implemented or put in place competition policy and law that
is more then one third of the member countries do not have any experience
on formulating and implementing the competition law. They have yet to
workout a policy and law best suited to their own needs. So far I believe
today or tomorrow consumer rights protection Act which is almost at the
final stage will get passed. But at the same time the need of competition
policy and law is also urgently needed.
Quazi
Faruque is General Secretary of Consumers Association of Bangladesh (CAB).