Some of the problems passengers are confronting frequently at the airport are the following:

During entering the security checkpoint passengers are approached personally by outsiders to carry the luggage. Long cue in check-in counters. Immigration takes hell of a lot of time in checking documents. Condition of toilets in immigration is pathetic. Insufficient number of trolleys. While coming to car parking passengers are personally approached by taxi drivers. The Civil Aviation Authority should streamline the existing systems and develop new systems to make the airport a vibrant, safe and pleasant place.