When they build it right the first time, inspections serve only as a verification of quality results. Defect levels are so low that inspections are no longer necessary as a sorting mechanism to separate good workmanship from bad. Multiple inspections become a wastage of time. With this end in mind, wise building contractors are in a position to build it right the first time. This places emphasis on controlling the activities of the trade contractors to assure a reliable building process. Controlling the right activities, and efficient method for controlling them, is critical for making it operational on the jobsite. We call this a quality plan.

The following are some key control points for building it right the first time:

*Specifications are needed to clearly define expected results and avoid errors of omission. A compilation of codes and other regulations, workmanship tolerances, and construction details define the scope of builder expectations.

*Qualified craftsmen avoid errors of ignorance or inexperience. Training, demonstrated skills, knowledge, experience, certification are to be verified before the craftsman is entrusted with quality responsibilities.

* Materials specifications prevent inferior substitutions. Only code-approved materials with proven performance are listed for approved use.

* Tools and equipment are available to properly carry out the work. Work cannot start without them.

* Documented work procedures prevent problems caused by use of poor construction methods. Product manufacturer's installation instructions and production manuals prescribe the best practices.

Lowering expectations for trades that have difficulty in meeting quality requirements is detrimental to their future success. They will not have pride in their work. Such policies hurt those that they are meant to protect. The question is not whether to expect the best, but how it will be achieved. As Deming puts it, "We can no longer tolerate commonly accepted levels of defects."

The message that everyone needs to hear is, "You can do it and I will help." Close inspection highlights the importance of their work. When problems arise, each quality deviation is a moment of truth. Unwavering demand for workmanship quality serves to reinforce a commitment to the craftsman's pride in each home that is built. Only a level of quality that allows the craftsperson to take pride in his or her work will do.

Achieving consistent high quality performance may require upgrading of the craftsman's skills, tools or materials. In partnership with the trade contractors, the builder can help identify root causes of problems and take action to prevent them. Step by step, builders and their trade contractors can work together to achieve the highest levels of quality excellence.

To achieve quality, there is no substitute for leadership. The builder plays a central role by leading the improvement process. This leadership fuels the transformation. It creates expectations for performance excellence. It allows craftsmen to be satisfied with their own work before moving on to the next task. It reinforces their self-discipline to be true to themselves and do a job of which they can be proud of.

I think it is better to develop a Quality Assurance System for contractors that provides details for each control point that applies specifically to the trade. You can use it as a model quality plan for your network of trade contractors. By focusing on changing your quality effort from inspection to first-time quality, you can better fulfil your customers' expectations and gain a competitive edge. Use the quality plan as an agenda for discussions with your network of trade contractors and product suppliers. Implement changes needed to comply with the plan and amend contract scopes of work to reflect your agreement. For a better business, commit to build it right the first time.

Ahmad Tawfeeq Husain, M Engg(CEM, AIT), B.Sc Engg(Civil), is a civil construction engineer.